{"lang":"en","first_name":"Akiva","last_name":"Stechler","sex":"Mr","company":"","tel":"2017245920","identity":"End User","email":"astechler@gmail.com","street":"745 Riverview Ave","city":"Teaneck","state":"NJ","zip":"07666","country_en":"United States","service":"","service_other_check":"1","service_other":"","how_know_other_check":"0","how_know_other":"","info":"Hi -  I\u2019d like to inquire about warranty claims. I\u2019ve had the Tuileries oak floor for a few years. While I\u2019ve had a little nicks and marks over the years, this past weekend I had a big issue. I had some guests for lunch and it seems one of their high heels left pot marks all over the floor. The flooring shouldn\u2019t be this malleable and this shouldn\u2019t have happened. There are now hundreds of these marks on my floor. I\u2019ve attached pictures. Thanks."}