{"lang":"en","first_name":"Thomas H","last_name":"Walker","sex":"Mr","company":"","tel":"4044567089","identity":"End User","email":"tom@tomandcindywalker.com","street":"306 Huntington Drive","city":"Starkville","state":"MS","zip":"39759","country_en":"United States","service":"Contact with Sales","service_other_check":"1","service_other":"We have UA 3 9\/16 Grecian Australian Cypress flooring installed on concrete slab in our home.  (G928). We recently had a water event and some of it needs to be replaced.  Is that covered under Warranty?   Where can we find it. Our local Dealer says there is none in stock at the Distributor and that it won\u2019t be manufactured for 3-12 months.  Any help would be appreciated.  We really love the flooring and would prefer not to have to go with something else and replace the entire floor since our house has an open floor plan.","how_know_other_check":"1","how_know_other":"We have this floor","info":"We have UA 5 9\/16 Grecian Australian Cypress (G928) in all rooms our Home installed on slab concrete. \r\n\r\nWe have had an unfortunate water event and  the recovery firm is having difficulty getting the water out between the flooring and the slab and telling us some of the flooring may have to be replaced.  \r\n\r\nWhen we discussed this with our local Dealer he said the Distributor told him that they had none in stock and couldn\u2019t get any for 3-12 months.  \r\n\r\nCan you help us find any somewhere in the US?\r\n\r\nIs this type damage covered under warranty?\r\n\r\nThanks for any help you may provide.  We love the flooring and would rather not have to replace the flooring in the entire house with an alternative."}