{"lang":"en","first_name":"Olivia","last_name":"Karcher","sex":"Ms","company":"","tel":"8578959988","identity":"Retailer","email":"olivia.karcher@floorcoveringsinternational.com","street":"","city":"","state":"","zip":"","country_en":"","service":"Academic\/Company Visiting","service_other_check":"0","service_other":"","how_know_other_check":"0","how_know_other":"","info":"Hi! We have a customer that is having issues with some flooring that was purchased from you guys. The floors were installed 3 years ago and it seems like the top la<x>yer is delaminating. I want to check and see what their options are to get the issue resolved. I&apos;ve attached images of the floors."}